The General Terms and Conditions 

    1. Scope, amendment of General Terms and Conditions
      1. The General Terms and Conditions (GTC) below apply to the use of the platform (also: “platform”). This is a service of iGotravel (M) Sdn. Bhd.
      2. “Users” within the sense of these General Terms and Conditions are natural and legal persons who have registered and whose registration has been confirmed by iGotravel (M) Sdn. Bhd.
      3. offers the usage of its platform, in particular the use of the database, solely on the basis of these General Terms and Conditions.
      4. By registering for or using our services, users consent to the validity of these General Terms and Conditions.
      5. reserves the right to amend its General Terms and Conditions effective for the future if an adjustment is necessitated by economic or legal grounds. The amendments will not become part of the agreement until the user consents to such amendments. It is sufficient for this purpose that sends the new version of the General Terms and Conditions to the e-mail address that the user provided for information purposes. If the user does not contradict the amendments to the General Terms and Conditions within one week, consent will be considered to have been granted.
      6. Conflicting terms and conditions of the user have no effect (point 2.5 notwithstanding), even if does not contradict them.
    2. Performance by, performance by providers
      1. The platform is an online market place on which users can offer and rent apartments, houses, Bungalow, Flat, Homestay or other accommodation (“accommodation”).
      2. On, iGotravel (M) Sdn. Bhd. provides a platform on which users can communicate with each other and conclude agreements. itself does not offer any accommodation; it merely acts as an intermediary for the conclusion of agreements between users.
      3. Leases are concluded exclusively between the user providing the accommodation (“provider”) and the user renting the accommodation (“tenant”). itself is not a party to the leases concluded between the website’s users. However, is entitled to act as a representative for the provider with the authority to conclude agreements and to conclude agreements on his behalf. However, the provider and the tenants are themselves responsible for satisfying their own contractual obligations. In the event of default, this must be negotiated between the users. saves and will transmit the contact data of both parties for this purpose.
      4. does not examine the legality, accuracy or completeness of offers published on the platform or user content, and these do not represent the views of iGotravel (M) Sdn. Bhd. iGotravel (M) Sdn. Bhd. is not responsible for third-party offerings or content.
      5. Providers can apply their own terms and conditions to the accommodation they are renting that do not affect the General Terms and Conditions of
      6. Providers and tenants are responsible for their adherence to the provisions governed by public law, including municipal codes regarding property rental.
    3. Registration, realisation of the user agreement, contractual declarations
      1. User registration is required for the use of offering. Registration is free of charge and requires that users accept General Terms and Conditions. There is no claim to the conclusion of such a user agreement.
      2. Registration is available only to natural persons, legal persons and partnerships that are fully legally competent. The registration of a legal person or partnership may be performed only by a natural person with power of representation who must be named. When registering, only individual persons may be given as the owner of the user account (i.e. no married couples or families).
      3. When registering, the user undertakes to provide accurate, up-to-date and complete information as required by the registration form, in particular first and last name, current address (not a PO box), a valid e-mail address and, where appropriate, the name of the company and an authorised representative. The data must be up-to-date and correct at all times. Multiple registrations under different member names are prohibited. When registering, the user chooses a member name and a password. The member name cannot be an e-mail or Internet address, must not violate third-party rights – in particular naming or trademark rights – and must not transgress the bounds of common decency. After registration, the user is assigned a password and a name for his user account.
      4. The user can receive contractual declarations at his stated e-mail address.
      5. By approving the general terms and conditions, the user agrees to receive newsletters and similar information via e-mail. The user can revoke their consent at any time without any costs.
    4. User obligations, user account, system integrity
      1. The user is solely responsible for all content that he places on the platform. In his relationship to, he commits not to place illegal content on the platform and to refrain from actions that violate laws.
      2. The provider is responsible for ensuring that the accommodation he offers is described
        correctly and completely. He must provide the information in required fields at a
        minimum so that the accommodation and the offer are described with sufficient accuracy.
        In addition, the provider is free to stipulate further conditions such as the amount of any
        deposit, the cost of final cleaning, cancellation options, etc. The user
        undertakes to keep the information in his user account up-to-date and accurate at all
        times, i.e. to correct it immediately in the event of a change. A user account cannot be
      3. The user undertakes to use his user account himself only and to keep his password secret.
      4. The user is liable to and iGotravel (M) Sdn. Bhd. for all actions performed using his user account, unless the user is not responsible for the misuse of his user account.
      5. Once the user is aware that third parties have access to his user data or have otherwise gained access to his user account, he must notify iGotravel (M) Sdn. Bhd. of this immediately. iGotravel (M) Sdn. Bhd. is entitled to then block the user account until the situation has been clarified.
      6. Each user must independently verify the identity of his respective contract partner. iGotravel (M) Sdn. Bhd. accepts no liability for the accuracy of the user contact information entered on the platform..
      7. Users must not use addresses, contact data, or e-mail addresses that they obtain by using the website for any purpose other than for contractual communication. In particular, these data must not be forwarded to unauthorised persons or used to send advertising, unless the user in question has expressly granted his consent in advance.
      8. The user absolutely must not send mass messages with the same content via the platform. Any spamming or similarly harassing action towards other users or third parties is prohibited.
      9. Each user is himself responsible for archiving any information that can be viewed on the website and saved by that is required for the purposes of preservation of evidence, accounting, etc. on a storage medium independent of
      10. In the event of a violation of these General Terms and Conditions by a user, iGotravel (M) Sdn. Bhd. is entitled to exercise its virtual householder rights. can exclude the user in question from using its services or delete the content he uses. iGotravel (M) Sdn. Bhd. will take legal action to exercise its legitimate rights to forbearance and compensation.
    5. Handling of content and rights
      1. Within the framework of the platform’s functionality, providers can present to potential tenants using a variety of media. Certain rules must be complied with to ensure that the various media are utilised legally so that neither the user nor can be made liable. These rules derive, for example, from laws protecting copyrights and brands in addition to these General Terms and Conditions.
      2. saves for the user the multimedia content uploaded by him (images, text, etc.) or merely arranges the necessary memory space and access to it. Users themselves are therefore solely responsible for the multimedia content they upload to and indemnify against all third-party claims resulting from this. In particular, this indemnification also includes the costs of appropriate prosecution and legal defence.
      3. Users will therefore ensure that the uploaded content does not violate applicable law or legal provisions, common decency, or in particular third-party rights (naming rights, personality rights, copyright, data protection rights, etc.).  The user also undertakes not to utilise content that is pornographic, glorifies violence, or is race baiting. This also applies to the sending of e-mails and other electronic communication media of the platform.
      4. By uploading multimedia content, users transfer to a free, revocable, unlimited, non-local right of use that can be sublicensed to the multimedia content uploaded to by the user. In particular, the right of use comprises the right to process the multimedia content for the purposes of the platform and to make it available to the public offline, in printed or electronic form, by wired or wireless connection, in such a way that it is accessible to members of the public at places and times of their choosing, including playback on their chosen receiver terminal that allows online access, in particular stationary and portable computer and mobile handheld devices such as smartphones, tablets and similar equipment. The usage rights also include the right to integrate multimedia content, including advertising media, on websites from contractual partners.
      5. The content offered via is protected by copyright. The platform is generally accessed and utilised individually by a natural person using a web browser. The use of technologies such as web spiders, crawlers, or similar programmes, the purpose of which is not just the indexing of content but also the mass accessing and saving of the platform’s content is prohibited. This also applies in particular to technologies that enable so-called screen scraping and other third-party services.
      6. In the event of a violation of these prohibitions and the guidelines of these General Terms and Conditions, is entitled to refuse acceptance of content, to delete and block content immediately and to delete the pages and links to them immediately. In such cases the user has no right to the restoration of his multimedia content on the internet platform or the release of his deleted user profile.
    6. Availability and amendment of the website
      1. The user has no legal claim to permanent use of the platform. In particular, is not required to ensure that the platform is available or can be reached at all times. However, endeavours to maintain operation of the platform with as few disruptions as possible and to continue to develop it in line with user requirements.
      2. can temporarily restrict use if this is necessary in terms of security, integrity, capacity limits, or the performance of technical measures (maintenance work). In particular, will take users’ legitimate interests into account by notifying them in advance.
    7. Liability for third-party sites
      1. The platform’s pages also include links to websites on the Internet maintained by third parties, the content of which is not known to merely provides access to the websites and accepts no responsibility for the content. The links to third-party Internet sites merely serve to facilitate navigation. does not espouse the views expressed on the sites to which it links, and rather hereby expressly distances itself from all content on all websites that it links to on its platform.
      2. The owners of the Internet sites to which the platform hyperlinks are solely responsible for both their content and the goods or services offered for sale there..
    8. Duration, termination
      1. The user agreement is concluded for an indefinite period.
      2. The user can terminate it at any time without notice. A declaration of termination to in written form (e.g. letter, fax, e-mail) is sufficient. User’s leases with other users that have already been proven or arranged remain unaffected by the termination of the agreement. This applies accordingly to claims for the payment of processing fees already due.
      3. can terminate the user agreement at any time with two weeks’ notice.
      4. This does not affect the right to block, the right to terminate for just cause or individually agreed rights of termination of the user. In particular, has just cause if:
          1. The user does not comply with a not merely insignificant payment obligation in full or in part, despite having been sent a reminder with an appropriate deadline;
          2. The user violates his obligations under these General Terms and Conditions and does not take remedial action despite having been sent a reminder with a timely deadline. A reminder is not needed if this is not expected to be successful or if the breach is sufficiently severe that it would be unreasonable for to maintain the agreement. Furthermore, the severity of the offence can also result from the fact that the user has already been warned several times for similar violations;
          3. Requirements of law, a court, or an official authority mean that the use of the platform can no longer be offered in this form;
          4. discontinues its platform or business activities;
          5. Insolvency proceedings are initiated for the user’s assets owing to a lack of funds.
    9. Measures in the event of illegal conduct and/or conduct in breach of contract by the user
      1. If there are specific indications that a user is culpably violating legal provisions, third-party rights, or the General Terms and Conditions or if otherwise has a legitimate interest, particularly with regard to protecting its users against fraudulent activities, can take one or more of the following actions subject to termination without notice:
          1. Issue the user with a warning;
          2. Delete the user’s offers or other content;
          3. Restrict the user’s use of the website;
          4. Temporarily or permanently exclude (block) the user from the website;
          5. Contest and cancel existing leases in the name of the provider without taking into account the otherwise applicable cancellation policies, and reject the user’s offers for the conclusion of a lease in the name of the provider.
      2. also takes the legitimate interests of the user in question into consideration when choosing these measures.
      3. Leases that have already been concluded between the user and other users are not affected by deletion of an offer. This applies accordingly to claims for the payment of processing fees already due. An effective lease does not arise if deletes an offer before it is accepted by a user.
      4. reserves the right to block a user in any of the following cases, taking the legitimate interests of the user into account. I has the right to block a user when:
          1. the user has repeatedly received negative reviews in the review system as per section 10 and must be blocked to protect the interests of other market participants;
          2. the user has provided incorrect contact information in his user account, in particular an incorrect or invalid email address;
          3. a user account is transferred to another party;
          4. the user significantly harms other users, in particular if their accommodations and/or furnishings are damaged, destroyed, stolen, etc.;
          5. there is just cause due to similar risk and responsibility of the user.
      5. After a user has been permanently blocked by, he is not entitled to have the blocked user account or the reviews profile restored. The user will also no longer be permitted to use the website with other user accounts or to re-register.